Shipping & Returns

We do NOT ship internationally.

Orders are processed as they are received. Please allow 1-2 business days processing time for your order to be prepared for shipping. We do not ship on weekends or United States national holidays. 

United States ONLY shipping, please allow 3-8 business days for delivery of your order using the free shipping option. USPS First Class is estimated at 3-5 business days, Priority Mail is estimated at 2-3 business days and Priority Mail Express is 1-2 business days.  These estimates do not include the 1-2 business days processing time at the warehouse before shipping or possible delays during transit due to COVID-19 increased mail volume and USPS staffing shortages. For more information on the current USPS shipping times, please visit their website. 

If your order is returned to us because of an error on your part, such as you typed your address incorrectly, or your package was refused or was unable to be delivered, you will have to pay for the cost to re-ship your package. If you choose to get a refund instead, you will be given a refund minus the original shipping fee and a possible restocking fee up to 20%. PLEASE make sure your address is correct so we can avoid any shipping problems.

Please note, per the laws and regulations restricting the sale of certian adult products in Alabama, buyers in these areas will not be able to complete checkout.

Also keep in mind that we ship many different methods. We ship using FedEx, USPS, and via freight forwarders, as well. We will always work with you to make sure we get your orders to you as fast as possible and at the lowest shipping cost possible.

Orders for in-stock products are processed within 24 to 48 hours, and are usually shipped within 1 to 3 business days. Your order is processed in the order it was placed amongst other orders from other customers. We do not put orders in front of others.

Shoes, clothing, and DVDs may incur a longer processing time. Please take holidays, weekends, and severe weather conditions into consideration.

We ship via FedEx Ground, FedEx Express, USPS, and FedEx Smart Post. Dropship orders will be shipped via FedEx Smart Post or USPS, unless otherwise requested. FedEx Smart Post has a transit time of 2-8 business days (longer time-in-transit outside the contiguous 48 U.S. states) with final delivery to the residence made by the USPS.

CANCELLED ORDER POLICY:

Because we are committed to getting everyone's orders to them as fast and efficient as possible, we ask that you please make your purchase wisely. Once you place your order, it is immediately processed and put in motion and cannot be stopped without causing a ripple effect.

Due to abuse of our lenient policies, we are now forced to charge a 20% processing fee for ALL canceled orders.

Reminder - if an order has left our facility it can NOT be canceled at all.

Thank you for your understanding. All of our customers that have orders waiting to be shipped behind yours thank you too.

SHOE RETURN POLICY:

All shoes are thoroughly inspected before shipping. Special ordered shoe sizes and/or colors cannot be returned for any reason. We can NOT accept returns on special-ordered styles and/or colors, unless defective. In case of defects, the same size and color will be exchanged only. Exchanges are made after we receive the return. Unfortunately, we cannot reimburse for shipping expenses to us. RMA # is required for return. There will be a $3.00 charge for damaged or crushed boxes. Thank you.

ADDITIONAL SHIPPING TERMS:

Are there parts of the US and other countries can you not ship to?

Yes, there are parts of the US as well as the rest of the world that adult DVDs and/or products are not allowed.

What happens if I should order products that are not allowed in my state or my customers state or zip code?

If you order items that are restricted in your state or zip code your order will be pulled and set aside. Then when we have time we will go through it and remove those items. This will hold up your order from shipping for 1 to 10 days. If you need your order in a timely fashion we suggest you do NOT add items you're not allowed to order. In some cases we will just cancel your order and you will have to reorder.

Is it true that aerosols can not be shipped via air?

Yes! New federal law states that NO aerosols or sprays can ship on airplanes without being inspected and packed by a certified packing and shipping company. The cost for us to forward your shipment to another company to property pack your order would make any purchase not worth the value. So do NOT order any aerosols or your order will NOT ship air. We will either pull the items from your order or cancel your order completely.